SoundScreen Support Hub.

No. SoundScreen runs entirely through any web-enabled Smart TV (or a standard TV with an Amazon Fire Stick / Apple TV / Chromecast) and the mobile app on your phone. If your TV has a browser, you're already set up.

Absolutely not. The app temporarily samples a short audio fingerprint to identify the track and instantly deletes it. No audio files are ever saved, stored, or transmitted to our servers.

If a track is too obscure or the room is too loud, the screen stays on the beautifully designed ambient standby dashboard. Pro users can also manually push custom artist/album art to the screens at any time.

Yes. Our unique "Sideways TV Engine" allows you to set any connected display to render perfectly in native Portrait mode — the album art and tracklist reflow correctly without stretching or letterboxing.

Up to 10 displays per venue on the Pro plan, all synced together. Each screen can have its own orientation (landscape, portrait, sideways) and theme.

Cancel anytime through your Stripe customer portal — link is in your account settings or in your original confirmation email. You'll keep access until the end of the current billing month, then it stops automatically. No questions, no hold music.